Frequently Asked Questions

We hope that this FAQ section answers some of your questions about working with Awards America.

Have more questions?

We’d love to hear them – contact us today.

How do I get started with an order?

Simply contact your sales representative, or contact us directly online anytime.

Do you have an order minimum?

No! So don’t hesitate to contact us to get a custom quote.

Do you charge a setup fee?

Normally, no.

How long does it take to complete a chenille patch order?

Typical orders take three weeks. Depending on the time of year we may be able to process it in under three weeks. We will let you know when you place your order.

What are my payment options?

Schools are billed net 30 days. Others are asked to pay via check or credit card.

How do I check the status of my order?

Contact us Monday through Friday 8 am to 4:30 pm CST.

How do I get my patches from you?

We like to ship via UPS for tracking and reliable delivery.

What is your return policy?

We ask that any problems with your order are addressed to us via phone or in writing within 30 days of receipt.

Can you make a patch from a photograph?

90% of the time, yes we can. Contact us to send us a photograph and we’ll let you know what is possible.

Can I get a digital copy of the design?

We can send you what’s called a stitch image. It shows the size and location of stitching.

Can we order any shape of patch we want?

Yes you can! Contact us for a custom quote.

How many colors can one patch have?

There is no limit to the number of colors we use in a chenille patch design.

What if I’m not happy with the design?

Your complete satisfaction is always our goal. We will work with you until you love your design.

How do I attach the patches?

Our chenille patches need to be sewn onto the letter jackets.

What type of backing do the chenille patches have?

All of our chenille patches are backed with scrim felt.

Are the chenille patches washable?

No. Since the jackets are dry clean only, we recommend this for the emblems as well.

How do I submit a design?

Just email us at [email protected]. Or, for existing customers, you can email your sales representative.

Can you duplicate a patch I already have?

Usually, yes. Contact us to send us a photo or the actual patch.

Are there size limitations for patches?

We have made patches as large as 16”. Contact us to discuss your design ideas.

Do you hold on to my design files for future orders?

Always! We are here to be your long term partner for chenille patches and school award programs.