FAQ

Getting started is simple. Tell us what you need – the patch type, quantity, school colors, artwork, and preferred delivery date – and our team will confirm the details and prepare pricing for your program. You can reach your sales representative directly, or contact us online anytime.

Ready to begin? Request a custom quote.

No. We work with orders of all sizes, whether you need a single replacement patch, a small group of custom awards, or a complete school or team order. Pricing depends on the item, size, design, colors, and quantity.

Request a custom quote for your specific order.

Most orders do not require a setup fee. If your project involves a unique design, special artwork preparation, or other custom requirements, we will explain any applicable costs before production begins – so there are no surprises.

See the options available for custom chenille patches.

Typical chenille patch orders take about three weeks after the design and order details are approved. Depending on the time of year, we may be able to process your order in under three weeks. Production time can vary by season, design complexity, and order size, so we recommend contacting us early if you have an awards ceremony or event date.

Request a quote and include your required delivery date.

Schools are generally billed on net-30 terms. Other customers can pay by check or credit card. If you have a purchase-order process or another billing question, our team can help you determine the best option before your order is finalized.

Contact Awards America for payment or billing assistance.

Please contact us during normal business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time. Having your school name, order number, or sales representative’s name available will help us locate your order quickly.

We typically ship orders by UPS so you have reliable delivery and package tracking. Shipping details, estimated delivery timing, and any special requirements can be discussed when you place your order.

For help planning an order, request a custom quote.

Because many Awards America products are custom made, it is important to review the design and order details carefully before approval. If there is a problem with your order, please notify us by phone or in writing within 30 days of receiving it so we can review the situation and help resolve it.

Contact us if you need assistance with a completed order.

About 90% of the time, yes. A clear photograph of an existing patch, mascot, logo, or design usually gives our team the information needed to recreate it. Send us the image and we’ll review it, then let you know what details, colors, or adjustments may be needed for production.

Learn more about custom chenille patches, then contact us to submit your image.

Yes. We can provide a stitch image that shows the design, size, placement, and stitching details before production. Reviewing this image carefully helps ensure your patch matches your expectations before the order moves forward.

Request a custom quote to start the design process.

Yes. Custom patches can be made in many shapes, including mascots, sports symbols, letters, numbers, state outlines, names, and school-specific designs. Our team can help you choose a shape and size that works well on a letterman jacket or other apparel.

Explore custom chenille patch options or request a quote.

There is no limit to the number of colors we can use in a chenille patch design. The best design balances visual impact with clear detail, especially on smaller patches. Our team can match your school colors and recommend a layout that looks sharp when produced.

See the options for custom chenille letters and patches.

Your complete satisfaction is always our goal, and your approval is a key part of the process. We work with you on colors, size, lettering, and layout so you can review the concept before production begins – and we’ll keep refining it until you love your design.

Contact us to discuss a custom design.

Chenille patches should be sewn onto a letterman jacket for the most secure and durable result. Sewing keeps the heavy patch flat, prevents the edges from lifting, and is safer for wool bodies and leather or synthetic sleeves than relying on adhesive alone.

Our chenille patches are backed with scrim felt, which provides structure and support behind the raised chenille yarn. The backing helps the patch hold its shape and makes it suitable for sewing onto a letterman jacket.

Learn more about custom chenille patch features and options.

No. Chenille patches should be cared for as part of the letterman jacket, and since most jackets are dry-clean only, we recommend dry cleaning rather than machine washing. Machine washing or high heat can affect the chenille texture and stitching.

You can email your artwork, logo, photograph, or design idea to us at [email protected], or send it directly to your sales representative if you are an existing customer. Include your school name, desired quantity, colors, approximate size, and any deadline so we can review your request efficiently.

Contact us to submit a design or ask a question.

Usually, yes. Send us a clear photo of the patch, or the physical patch when requested, and we can evaluate the design, colors, size, and materials needed to recreate it. Some older patches may require small adjustments if the original materials or production methods are no longer available.

Explore custom chenille patch options or contact us to begin.

We create patches in a wide range of sizes, including large back patches up to 16 inches. The best size depends on the design, intended placement, and whether the patch will be worn on the chest, sleeve, or back of a jacket.

Contact us to discuss your design ideas and layout.

Yes, always. We retain approved design information to make reorders and future additions easier for schools, teams, and activity programs. Keeping a consistent design record also helps maintain the same colors, sizing, and style across multiple seasons – we’re here to be your long-term partner.

Contact us when you are ready to reorder or expand your awards program.